MM
Morwesi M
1 reviews | Active since Jul 2021
08 Jul 2021, 11:08
Harassment for Payment made
I was called in May 2021 by a Finechoice consultant after receiving my monthly statement. The caller advised that my settlement amount was R1570. The amount was paid on 07 May 2021. The proof of payment was sent after numerous calls from Fonechoice. I received acknowledgement emails saying that my issue was resolved.
Since then i have been receiving calls rom their collections department harassing me regarding the payment.
The last straw was drawn today when i received another call regarding the payment of the settlement amount. The caller was very rude and very impersonal. Her name is Primrose. ***
This was after my husband tried to explain and outline the level of harassment i habe suffered.
About a week or so ago one consultant inspoke to gabe me the 0860 number to call and the call lasted very long on IVR. I aas given an option to request a call back after hilding for more than 10 minutes
Clearly there is a huge administrative blunder taking place here.
Helpful (0)
Replies (2)0
Replies (2)
Fonechoice's replyOfficial
08 Jul 2021, 11:14Hi Morwesi.
We’re very sorry to hear about the poor service you experienced.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
We will be in contact with you shortly to assist in resolving the issue.
Thank you.
Fonechoice
We’re very sorry to hear about the poor service you experienced.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
We will be in contact with you shortly to assist in resolving the issue.
Thank you.
Fonechoice
Best regards,
Fonechoice's reply08 Jul 2021, 11:14
Official
Hi Morwesi.
We’re very sorry to hear about the poor service you experienced.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
We will be in contact with you shortly to assist in resolving the issue.
Thank you.
Fonechoice
We’re very sorry to hear about the poor service you experienced.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
We will be in contact with you shortly to assist in resolving the issue.
Thank you.
Fonechoice
Best regards,
MM
Morwesi M's updateReviewer Update
09 Jul 2021, 16:32Good afternoon and i trust you are well. After receiving an acknowledgment of my issue being looked into, I'm still getting annoying, impersonal and arrogant calls from the consultants. Today I had 2 consultants calling me saying the same thing... "pay the overdue arrears". When i ask to speak to a senior, I'm given dismissive answers. A lady by the name of Thembisa blatantly told my husband that she does not have the number of a senior who can call me (strange dont you think). Instead she insisted on the call centre which has proved to be a circus to say the least.
The level of arrogance displayed by Fonechoice staff is so atrocious to say the least. Im not prepared to listen to these ***********, inhumane and arrogant consultants anymore.
I request Hello Peter to escalate the matter further, even if it lands in the Constitutional Court bench so be it.
Im really at my wits ends.
I have faith in Hello Peter and trust i will get assistance.
The level of arrogance displayed by Fonechoice staff is so atrocious to say the least. Im not prepared to listen to these ***********, inhumane and arrogant consultants anymore.
I request Hello Peter to escalate the matter further, even if it lands in the Constitutional Court bench so be it.
Im really at my wits ends.
I have faith in Hello Peter and trust i will get assistance.
MM
Morwesi M's update09 Jul 2021, 16:32
Reviewer Update
Good afternoon and i trust you are well. After receiving an acknowledgment of my issue being looked into, I'm still getting annoying, impersonal and arrogant calls from the consultants. Today I had 2 consultants calling me saying the same thing... "pay the overdue arrears". When i ask to speak to a senior, I'm given dismissive answers. A lady by the name of Thembisa blatantly told my husband that she does not have the number of a senior who can call me (strange dont you think). Instead she insisted on the call centre which has proved to be a circus to say the least.
The level of arrogance displayed by Fonechoice staff is so atrocious to say the least. Im not prepared to listen to these ***********, inhumane and arrogant consultants anymore.
I request Hello Peter to escalate the matter further, even if it lands in the Constitutional Court bench so be it.
Im really at my wits ends.
I have faith in Hello Peter and trust i will get assistance.
The level of arrogance displayed by Fonechoice staff is so atrocious to say the least. Im not prepared to listen to these ***********, inhumane and arrogant consultants anymore.
I request Hello Peter to escalate the matter further, even if it lands in the Constitutional Court bench so be it.
Im really at my wits ends.
I have faith in Hello Peter and trust i will get assistance.