1 reviews | Active since May 2015
****ed up service
Hi<br> <br> In 2013 I took 2 H1 Destiny's phones. Everything went well until one of the phones got lost in an attempted ******* in November. I called n submitted the required paperwork. In Dec I called to make a follow up on the phone. I was told a different story by each consultant. <br> <br> I decided to stop calling on the 15th of March 2015. And stopped paying both FONECHOICE n HOMECHOICE respectively. They called me everyday for payment. They then delivered a less valued phone. I requested a confirmation letter of account amendment. <br> <br> I am going to stop the payments again until I receive the amendment letter. Bcos now I am paying same premium for a less valued device. I called a few times n sent emails n there was no response. The only way is to make them suffer AGAIN and I will stop these payments n will never pay them again. <br> <br> They can take me to the highest court in the world n still I won't be paying. <br> <br> Petrus
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We acknowledge your frustration regarding this matter and we are committed to resolving your query which is currently under investigation.
Your feedback is important to our company as it allows us to improve our customer service and to provide our customers with the best service possible.
Should you have any further queries please feel free to contact us directly on *** or alternatively you can email us on ***.
Regards,
Fonechoice Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We acknowledge your frustration regarding this matter and we are committed to resolving your query which is currently under investigation.
Your feedback is important to our company as it allows us to improve our customer service and to provide our customers with the best service possible.
Should you have any further queries please feel free to contact us directly on *** or alternatively you can email us on ***.
Regards,
Fonechoice Customer Support Team
