NM
Neo M
1 reviews | Active since Jul 2014
26 Dec 2015, 16:28
Frustrated
I still haven't from Fonechoice, still don't have phone and when I called the call centre I was told that they haven't had feedback from the insurance company. The service level in this company is just zero to none, the only thing that call center agent coul say is I don't know and I can't confirm when you'll get feedback from us. She couldn't care less, keep in mind that they so quick to run the debit at month end. I haven't had phone for a full 3 months now. My advice to anyone who is considering buying an electrical appliance from FONECHOICE is DONT DO IT!!!! Its just not worth it....
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Fonechoice's replyOfficial
30 Dec 2015, 16:00Hello neom123,
Thank you for taking the time to advise us of your concerns. We sincerely apologize for any inconvenience caused.
We acknowledge your frustration regarding this matter and we are committed to resolving your query.
Your feedback is important to our company as it allows us to improve our customer service and to provide our customers with the best service possible.
One of our team members will be in touch with you shortly.
Kind regards
Thank you for taking the time to advise us of your concerns. We sincerely apologize for any inconvenience caused.
We acknowledge your frustration regarding this matter and we are committed to resolving your query.
Your feedback is important to our company as it allows us to improve our customer service and to provide our customers with the best service possible.
One of our team members will be in touch with you shortly.
Kind regards
Best regards,
Fonechoice's reply30 Dec 2015, 16:00
Official
Hello neom123,
Thank you for taking the time to advise us of your concerns. We sincerely apologize for any inconvenience caused.
We acknowledge your frustration regarding this matter and we are committed to resolving your query.
Your feedback is important to our company as it allows us to improve our customer service and to provide our customers with the best service possible.
One of our team members will be in touch with you shortly.
Kind regards
Thank you for taking the time to advise us of your concerns. We sincerely apologize for any inconvenience caused.
We acknowledge your frustration regarding this matter and we are committed to resolving your query.
Your feedback is important to our company as it allows us to improve our customer service and to provide our customers with the best service possible.
One of our team members will be in touch with you shortly.
Kind regards
Best regards,