SK
Sharon K
1 reviews | Active since Jan 2018
12 Apr 2018, 08:04
FONECHOICE sucks big time
I took my device for a mere screen repair by the insurance I have been paying for and its been 2 months and I haven't heard anything from FONECHOICE, when I call I'm told my phone is still in repairs. It's been 2 frustrating months with no reliable phone and FONECHOICE can't even call me just to tell me how far are they with my quiry
Helpful (0)
Replies (3)0
Replies (3)
Fonechoice's replyOfficial
12 Apr 2018, 08:15Good Day,
Thank you for raising your concerns with us. We are very sorry to hear about your service experience. We will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective, we require your identity number and your account number.
Regards
Customer Support Team
Best regards,
Fonechoice's reply12 Apr 2018, 08:15
Official
Good Day,
Thank you for raising your concerns with us. We are very sorry to hear about your service experience. We will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective, we require your identity number and your account number.
Regards
Customer Support Team
Best regards,
SK
Sharon K's updateReviewer Update
13 Apr 2018, 06:57*** account number is ***.
SK
Sharon K's update13 Apr 2018, 06:57
Reviewer Update
*** account number is ***.
SK
Sharon K's updateReviewer Update
12 May 2018, 11:07And when are we resolving this... Just give me my phone and I promise not to buy anything from you again
SK
Sharon K's update12 May 2018, 11:07
Reviewer Update
And when are we resolving this... Just give me my phone and I promise not to buy anything from you again