Fonechoice *******

My name is Suzan Tsatsi, and I have been tormented by Fonechoice ever since I received a call from the company in 2015, offering me a promotion for a Fonechoice brand tablet. I made the biggest mistake of accepting the deal.

I was surprised when the tablet was delivered in tandem with a Fonechoice brand notebook computer. When I called Fonechoice to rectify their mistake, they insisted that I had ordered that combo and refused to fetch the notebook. I gave in, and paid the instalments of R445 (for both the tablet and notebook) in full until last year 2017.

Throughout my possession of the tablet and notebook, I have had to pay insurance of R39 for the items, however, when the tablet screen was damaged, I called Fonechoice to fetch the tablet and repair it but they completely ignored my requests and never repaired the tablet. In addition, when the notebook experienced technical issues and kept malfunctioning I called them again to fetch and repair it and was met with indifference from Fonechoice, even while the company was billing me for the insurance.

After Fonechoice's appalling service and customer care, I made it clear to them that I do not want anything to do with them and that they must remove my details from their customer data base. However, they are still billing me for continuous insurance on the products that I have paid off but have still not been repaired! They claim that I owe them R211 for the insurance and are threatening to take me to the Credit Bureau!

Fonechoice has deceived me and now want to tarnish my credit status I will never recommend them to anyone and I regret giving them my resources!

Hellopeter please help me, even if I pay them that R211 I'm scared that they'll still keep debiting.