DG
Dawn G

1 reviews | Active since Nov 2017

04 Dec 2017, 15:50

Fonechoice on my credit record and credit report must be cleared by Fonechoice

Good Day Fonechoice. I thank you for the letter sent to me via email. However I have been advised by a Lawyer that Fonechoice must send that letter to all the credit bureaus to clear it off my name as it is affecting my credit score and credit report. So please do it asap else further steps will be taken.I called your offices today and was told it will cost Fonechoice a lot of money to send the letter to the credit bureaus. We'll I didn't put my name on the credit bureaus you did. So sort it out. Thank you Dawn Groom ********** 612

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Replies (2)
Fonechoice
Fonechoice's reply04 Dec 2017, 16:33
Official

Dear Sir/Madam


Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.

Kind Regards

Customer Support Team

Fonechoice
Fonechoice's reply04 Dec 2017, 16:33
Official

Dear Sir/Madam


Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.

Kind Regards

Customer Support Team