SK
Sharon K
1 reviews | Active since Jan 2018
24 Jul 2018, 17:45
Fonechoice is still repairing the cellphone screen since February
I took my phone to fonechoice in February 2018,even today I haven't got any reply from fonechoice. I have called, got tired, called again since February. Everyday I'm being told my phone Is OK, they need to send a driver to go and fetch it. It's been 5 months people, I don't know if I should just fly to cape Town just for a cellphone that doesn't even worth the money I will use, please help, what more options to I have against this people. I need to go the legal route
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Fonechoice's replyOfficial
08 Aug 2018, 12:43Good Day,
Thank you for raising your concerns with us. We are very sorry to hear about your service experience. We will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective, we require your identity number and your account number.
Regards
Customer Support Team
Fonechoice's reply08 Aug 2018, 12:43
Official
Good Day,
Thank you for raising your concerns with us. We are very sorry to hear about your service experience. We will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective, we require your identity number and your account number.
Regards
Customer Support Team