Fonechoice is a ****

I lost my laptop on the 3rd and logged the claim. I provided the required documents by Monday the 5th and till today I am told that claims is waiting for confirmation of receiving my documents on the other hand other customer service consultants tell me that my claim has been sent to Gaurdrisk. I’ve been promised a 48 hr turn around for claims to get back to me but it’s now 4 days later and no communication. The name of the consultant is Ayanda. Fonechoice offers a bad service and does not live on their own policies, a single claim takes 21 days. This is the worst encounter I’ve had with companies and will definitely not use them again! My work has stopped due to failure of processing my claim.