1 reviews | Active since May 2013
Fonechoice- Deceased matter ,No response
Good day
I am very dissapointed in Fonechoice.
My mum was a loyal customer for many years and subsequently passed away on 13th March 2021 due to Covid related complications.
I am aware she had taken out a cellphone in November or December and first payment was to start in March 2021 and have been trying to reach your office's since March to find out of she had a policy to clear the balance in the event of her passing, I have sent all her documents as proof that she is deceased and nobody comes back to me,the Call centre has not been helpful and I also *** was the email address given but returns undelivered,I can be reached on *** for further contact on this matter.
Please treat it as urgent.
Regards Zaheer Ebrahim
We are very sorry to hear about the poor service you experienced. Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Kind regards,
Fonechoice Customer Support
We are very sorry to hear about the poor service you experienced. Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Kind regards,
Fonechoice Customer Support
I have still not heard anything from fonechoice except for this reply which is not helping me at all.
Zaheer
I have still not heard anything from fonechoice except for this reply which is not helping me at all.
Zaheer
As per our telephonic conversation , the claim has been opened we will revert once feedback has been received.
Kind regards,
Yolanda
As per our telephonic conversation , the claim has been opened we will revert once feedback has been received.
Kind regards,
Yolanda
Please note that as per our telephonic conversation your query has been resolved.
Kind regards
Please note that as per our telephonic conversation your query has been resolved.
Kind regards