TM
Thandiwe M

1 reviews | Active since Feb 2018

19 Feb 2018, 10:16

Fonechoice CAll Center:Useless and Unprofessional

I called the call center requesting assistance with the a damaged phone which i am paying for all they do is hang up, this they did 5 times to me.

They are also very unprofessional and rude.

Never ever take up any products with Fonechoice

0
Replies (2)
Fonechoice
Fonechoice's reply19 Feb 2018, 10:21
Official

Dear Sir/Madam


Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.

Kind Regards

Customer Support Team

Fonechoice
Fonechoice's reply19 Feb 2018, 16:14
Official

Good day

Thank you for allowing us to resolve your query.

Kind Regards
FoneChoice Customer Support Team