Fonechoice-Bad Client Service

I had it with the service from Fonechoice, a division of Homechoice. My laptop was collected in May 2020.Since then I've been the person calling Fonechoice ,they never called me to give me feedback on when the laptop will be done. I called 14 times already and all I hear is that they are still waiting for feedback from the repair centre. When I ask the team leader to call me back they never do. Last person I spoke to today ,12th of October was Natalie around 14h15 and she said she will ask her manager Lynette to call me back. On the 6th of October I called and Spoke to Anastasia and she said the same story that she will ask Lynette to call me back. How can you follow up in June/ July and October again from your side??? Aren't you supposed to be in constant contact with your repair centre so that you can give your clients feedback? Or is Client service one of the things you don't care about? The way I feel is, give my broken laptop back and reverse the access fee that was deducted in June. I had it with your bad service !!! and won't refer anybody to you guys!!!