Faulty phone

I bought Sirrus 4.5 phone in November 2014 and it started to give me problems whereby it wasn't charging and I returned it to FoneChoice on 20/03/2015 and it was returned back to me on the 17April and the courier people said I must charge it overnight and if the problem still persist they will recollect it the following day 18/04/2015 of which the phone was still not charging. The courier people did come on the 18/04/2015 and returned the phone to foneChoice and I didn't sign for the phone. I then called fonechoice call centre in May for update, their consultant (Nemoria954)said according to their system the phone is back with me, and their delivery slip has my signature on it. She then request I go to the nearest police station and make avidavit stating that I didn't receive the phone, I must also make 10 signatures so they may compare it to the one they have. I did that and did fax it in June. (Nemoria) was unprofessional and mean saying m a careless. Fone choice is still debiting their money monthly yet I don't have a phone when I asked their consultants tell me they will debit the money till end of contract, whether I have a phone or not. M paying for something I don't have