Faulty phone

I bought a cellphone at fone choice and the brought it on the16 September 2015 then I realised the phone the speakers of the phone does not work properly then phone them for repairs since then I am still waiting for them to come and collect the phone and I keep on phoning them and they told me that they have booked it for collection and have marked it as urgent. It is now the October and still waiting for collection this is unacceptable as they want to debit my account mean while am not using the phone. I bought this phone because I want to use it. I have been a loyal customer of Fone Choice and now THIS.I am realy disappointed by their service. I even want to return the phone back to them.