1 reviews | Active since May 2015
faulty laptop
I bought a laptop from them last year but they delivered laptop that was faulty that could not display anything. I called them and they sent a courier to pick it. But instead of giving me a new laptop as the fault was theirs, they fixed the faulty one.They brought it back and I used it for a short time and it was faulty again. I called them on the 9th of April 2015 to pick it but they didn't come and I called them again last week,the agent kept me waiting on the phone saying,she was checking the back office what happened.I held on the phone until they dropped it.I want them to come and pick their faulty laptop as it is useless to me. What is worse I am paying for something am not even using and every time am calling them am using my money.
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We acknowledge your frustration regarding this matter and we are committed to resolving your query which is currently under investigation.
A collection has been booked with our couriers to collect your faulty device for an assessment. As per our company repairs/replacement process our merchandise needs to be assessed to determine whether the fault is either related to customer/ mechanical fault before an exchange can take place.
Your feedback is important to our company as it allows us to improve our customer service and to provide our customers with the best service possible.
Should you have any further queries please feel free to contact us directly on *** or alternatively you can email us on ***.
Regards,
Fonechoice Customer Support Team
Best regards,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We acknowledge your frustration regarding this matter and we are committed to resolving your query which is currently under investigation.
A collection has been booked with our couriers to collect your faulty device for an assessment. As per our company repairs/replacement process our merchandise needs to be assessed to determine whether the fault is either related to customer/ mechanical fault before an exchange can take place.
Your feedback is important to our company as it allows us to improve our customer service and to provide our customers with the best service possible.
Should you have any further queries please feel free to contact us directly on *** or alternatively you can email us on ***.
Regards,
Fonechoice Customer Support Team
Best regards,