KAML
Kagiso Alice Mokubisane Litlhakanyane

1 reviews | Active since Jul 2013

07 May 2015, 11:19

failure to service me

i do not understand why is my tablet still with you guys when i took it for repairs, this is a new tablet that freezes and does things i do not understand, i owe you guys five thousand and something simply because your service and tablets are poor, now you took me to Shapiro Shaik and when they miss a debit i must see how it can be replaced i mean i have paid home-choice and they have never had a problem with me and my payments but you guys are literally something else, rather cancel the contract and keep your tablet that works for only two to three months. i mean even Pep store R1500 tablet works perfectly, i decided to take the table from Fonechoice thinking it was a quality producing company like Homechoice but today i regret the decision i took...utterly disgusted by all that.

0
Replies (1)
Fonechoice
Fonechoice's reply09 May 2015, 12:59
Official
Hello kay92,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We acknowledge your frustration regarding this matter and we are committed to resolving your query which is currently under investigation.

Your feedback is important to our company as it allows us to improve our customer service and to provide our customers with the best service possible.

Should you have any further queries please feel free to contact us directly on *** or alternatively you can email us on ***.

Regards,
Fonechoice Customer Support Team