failing to deliver paid up letter

Item: Fonechoice
Rating: 2
Author: peter S

I requested paid up letter on 12 april and i was told it will be sent to me within 24 hours, the following day i called i was told in need to wait. Today on 18 april, i called and i was told they sent a request to Admin department and reference number is 120639. Please you are failing to deliver, isnt because i paid you and you have nothing to deliver? Please give me a call on my cell number

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Replies (1)

Fonechoice's replyOfficial

21 Apr 2016, 12:29

Hello sivmak,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team members will be in touch with you shortly to provide you with an amicable solution.

Please feel free to contact us directly should you have any further queries on *** or ***.

Kind Regards
Customer Support Team

Fonechoice's reply21 Apr 2016, 12:29

Official