pS
peter S

1 reviews | Active since Mar 2009

15 Dec 2015, 10:43

Early Debit - Please return back my money

3 weeks ago i received an SMS saying there will be early debit order for december and i should call Fonechoice if I am not going to receive early salary. I called Fonechoice the following day advising them that December I will receive my salary as notmal(month end). I was confirmed that there will be no early debit order but should run on 1 January.<br> <br> To my suprise on 14 dec 2015, R250 was deposited into my account and R171.33(same day) was deducted by Fonechoice(early debit order) . I wanted to pay for a petrol and was very embarrassed to see transaction declined. I had to borrow money from someone in order to be released from petrol station.<br> <br> Having received an sms from you and followed right instructions by calling you to advice was it a waste of time. I need R177.33 to be refunded to me asap else I am cancelling my contract(if you don't return my money back) ,you have breach a contract by deducting from my account without my authorisation. Give me a call asap on the cellphone number supp****. For tracking purposes, please find my ID number.

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Replies (1)
Fonechoice
Fonechoice's reply30 Dec 2015, 16:17
Official
Hello sivmak,

Thank you for taking the time to advise us of your concerns. We sincerely apologize for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training where needed.
We will investigate your query and we will get a consultant to contact you with feedback.

Kind Regards,
Fonechoice Customer Support Team