Don't trust fonechoice

I took a laptop from fonechoice. Last year April the laptop was replaced by insurance because it was ******. Around July or August I decided to settle the account but unfortunately the screen of the laptop went blank and I emailed them and I never got a response. I called them and they told me they can't help me because I don't have account with them any more but I explained to them that besides not having the account the laptop it's still under the warranty(it's not even a year old). The other consultant told me to call prestigio for help but they also told me that they sold that laptop to fonechoice around 2018 and it's not under the warranty anymore. I still have the laptop with me waiting for their call even now