disgusting service

I sent my laptop in for repairs last year September 2015, ever since then I have been given the run around and no one can give me an answer.its always they waiting for the insurers. Today is the 05/02/2016 I called them and spoke to Ntombi who then advised I should pay an excess of R350 which I didn't have a problem with bu she could not tell me what was going to be repaired and how long it would take. She stared having an attitude so I asked to spk to her supervisor n then I w placed on hold for a while only to hear the same line they in a meeting. I asked for her surname but she couldnt give that either and her supervisor name was Chesne no surname either.they also couldn't call me back.<br> <br> Please could someone who is experienced enough to handle this query contact me and send me my laptop. It's almost 6 months and nothing has been done. The call centre is too quick to call me and offer me more products but no one is capable of resolving this problem.<br> <br> I just need my laptop so I can continue with my work.