QJ
QUENTIN J
1 reviews | Active since Apr 2015
19 May 2015, 11:32
Disgusting service
over a period of a couple of months I have purchased 3x tabs from fonechoice, they are very quick to take your instalments, but when it come to collection of the goods for repairs, which are insured through them as part of the purchase, the goods have to be re-booked for collection. they promise between 4 to 10 working days for collection, but this does not happen. when you contact them to find out what is happening, you get told that the collection was cancelled. this is totally unacceptable, and no decency of a call to explain.
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Fonechoice's replyOfficial
21 May 2015, 16:06Hello QuentinJones,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We acknowledge your frustration regarding this matter and we are committed to resolving your query which is currently under investigation.
Your feedback is important to our company as it allows us to improve our customer service and to provide our customers with the best service possible.
We have sent through your request for a collection to our couriers. We will be following up on your request for a speedy response.
Should you have any further queries please feel free to contact us directly on *** or alternatively you can email us on ***.
Regards,
Fonechoice Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We acknowledge your frustration regarding this matter and we are committed to resolving your query which is currently under investigation.
Your feedback is important to our company as it allows us to improve our customer service and to provide our customers with the best service possible.
We have sent through your request for a collection to our couriers. We will be following up on your request for a speedy response.
Should you have any further queries please feel free to contact us directly on *** or alternatively you can email us on ***.
Regards,
Fonechoice Customer Support Team
Best regards,
Fonechoice's reply21 May 2015, 16:06
Official
Hello QuentinJones,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We acknowledge your frustration regarding this matter and we are committed to resolving your query which is currently under investigation.
Your feedback is important to our company as it allows us to improve our customer service and to provide our customers with the best service possible.
We have sent through your request for a collection to our couriers. We will be following up on your request for a speedy response.
Should you have any further queries please feel free to contact us directly on *** or alternatively you can email us on ***.
Regards,
Fonechoice Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We acknowledge your frustration regarding this matter and we are committed to resolving your query which is currently under investigation.
Your feedback is important to our company as it allows us to improve our customer service and to provide our customers with the best service possible.
We have sent through your request for a collection to our couriers. We will be following up on your request for a speedy response.
Should you have any further queries please feel free to contact us directly on *** or alternatively you can email us on ***.
Regards,
Fonechoice Customer Support Team
Best regards,