cH
crystal H

1 reviews | Active since May 2013

11 Dec 2015, 10:49

Disgusting customer service

my damaged tablet was collected in the first week of October 2015 <br> till this day no one has contacted me on the update of my device.<br> the customer service is disgusting i call almost everyday to find out what is going on and i always get told the manger witch is Chezney will get back to me he has never contacted me and the call centre has no way of talking to clients ,i delt with a woman named Amo and she has no call center ethic either<br> , i feel that is not how you run a company Chezney has no customer service ethics and the call center can never give me any details on what is actually happening they're attitude is beyond disgusting.<br> i would never refer anyone to buy anything from them as the service given is not up to standard, <br> if nothing can be resolved i do not want this device from them .<br>

0
Replies (1)
Fonechoice
Fonechoice's reply30 Dec 2015, 16:29
Official
Hello Crystal Henry,

Thank you for taking the time to advise us of your concerns. We sincerely apologize for any inconvenience caused.

We always strive to improve our services and value all our loyal customers, therefore we sincerely apologize for the convenience caused in this regard.

Please note a consultant has been assigned to make contact with you in order to have your query resolved.

Kind regards
Fonechoice Customer Support Team