Disgusting and *********** service

I'm extremely angry and highly irritated right now. My phone went in for repairs on the 5 September 2014 and I still haven't gotten it back! In this whole period I had only 1 phone call from FoneChoice and that was only in October 2014 to say the insurance approved the repairs. Really?! So it took a month to figure that out!Anyway...<br> <br> Right now I'm even more angry because I have called and called their customer care centre and I am always told the matter is escalated and that I'm getting a replacement device and a senior manager is going to call me back but still NOTHING up to today the 6 February 2015!!<br> <br> I'm super ****ed off at this ridiculous service and demand an urgent response! I can't wait 5 months for a phone repair with no communication at all while the debit orders are being deducted every month!<br> <br> I have been patient then called, emailed, screamed and shouted and I still don't have my phone!I'm expecting a call or some form of progress in the next 24 hours! Otherwise I want the contract cancelled and my money refunded with immediate effect!!!