HM
HILDA M
1 reviews | Active since Nov 2009
19 Feb 2016, 13:49
Deducting money endlessly from my account
Can I please be furnished with my statement of the tabled to see how many months I have been ****** by fonechoice. Collections department are harassing me daily with wrong information. I have demanded that this matter be escalated and have been ignored. I will not be harassed like this. Alternatively allow me to go to Speak Out on Channel 192 and expose this company. This is wrong. Can the statement be attached with the response please. I will contact media by Monday 22 Feb 2016.<br> <br>
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Fonechoice's replyOfficial
28 Feb 2016, 18:18Hello hilda000,
Thank you for highlighting your concern.
We have escalated the matter to the relevant department, we have tried emailing your statement to you however the email address we are sending it to returns it as undelivered. Could you please provide us with an alternative email address so we can try sending the statement again.
Please feel free to contact us directly should you have any further queries on *** or ***.
Regards,
Fonechoice Customer Support Team
Thank you for highlighting your concern.
We have escalated the matter to the relevant department, we have tried emailing your statement to you however the email address we are sending it to returns it as undelivered. Could you please provide us with an alternative email address so we can try sending the statement again.
Please feel free to contact us directly should you have any further queries on *** or ***.
Regards,
Fonechoice Customer Support Team
Fonechoice's reply28 Feb 2016, 18:18
Official
Hello hilda000,
Thank you for highlighting your concern.
We have escalated the matter to the relevant department, we have tried emailing your statement to you however the email address we are sending it to returns it as undelivered. Could you please provide us with an alternative email address so we can try sending the statement again.
Please feel free to contact us directly should you have any further queries on *** or ***.
Regards,
Fonechoice Customer Support Team
Thank you for highlighting your concern.
We have escalated the matter to the relevant department, we have tried emailing your statement to you however the email address we are sending it to returns it as undelivered. Could you please provide us with an alternative email address so we can try sending the statement again.
Please feel free to contact us directly should you have any further queries on *** or ***.
Regards,
Fonechoice Customer Support Team