DEBAUCHED SERVICE FROM AUGUST 2015

My phone was not showing anything in the screen and i called Fonechoice call centre on the 11th August 2015 and was told that the phone will be collected within 10 working days and that never happened. I called again after 10 working days and ws told that the consultant didn's book my phone and i gave them another chance to collect the phone, still nothing happened. After all phone calls and demanding to talk with the manager my phone was collected on the 23/09/2015 after a month and 1 week. I have never got any correspondence from them but after calncelling a payment with my bank then they are very quick to call me. Im sict and tired of the service and the manager is not awailable all the times and never even bother to return any of my calls. I will make sure that none of my family members do business with you ever and will definately will ever do that. Every time the complaint is being escalated but nothing is happening and why do i pay for insurance premiums and that is day light ******* that you do to any client and do not meet your promises.