damaged goods

I would like to lodge a formal complaint with Fone-choice deducting money in my account for something which I don't have (this is going to be a 3rd month now)<br> How disappointing this is for a loyal customer to be treated so unfairly <br> My tablet (OMGA) was taken from me on the 5th of December since I had a problem with it <br> I've made several phone calls and have been getting false promises from the consultants <br> <br> I want to know how much money you want from me as this is ******* that I pay for something I don't have <br> Because I really want nothing to do with you guys but to cancel my contract for that tablet and you just keep it there<br> The only way I can continue with you guys is if someone can constructively explain to me what's gonna happen to the money that you collected from me during the period I didn't have the device <br> <br> Disappointed customer <br>