JK
Julie K

1 reviews | Active since Jun 2019

13 Jun 2019, 09:55

customer tired of being harassed

hi all i have recently had the worst experience with fone choice / finchoice. my debt bounced back due to my card being ****** so i made payment via eft to their account, for the past 3 weeks now ive been sending my proof of payment to them and each day i am receiving up to 4 calls aday from their collections department saying i havent paid my account. yet i also have recieved smses and emails saying my account is up to date. when i ask to speak to a manager or director the phone is put down in my ear. im at the point where i want to sue this company due to them constantly harassing me for a payment that was made on the 27th of may but up until today i am still recieving calls saying they havent recieved my payment. they are completely unprofessional and no one there knows how to do their job. i will not do business with them in the future and will also warn people about purchasing from them.

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Replies (1)
Fonechoice
Fonechoice's reply20 Jun 2019, 16:00
Official
Hi Julie.

We’re very sorry to hear about the poor service you experienced. Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this. 

We will be in contact with you shortly to assist in resolving the issue. 

Thank you.