OO1
Oyama Oyama 19
1 reviews | Active since Dec 2012
20 Nov 2015, 11:15
Customer negligence
To the manager at Fonechoice<br> <br> I have requested for Chense who is supervisor or manager for fonechoice to return my call to date he has not responded to my request. I am disappointed with the way fonechoice is dealing with their customers. <br> They do not communicate well and full of empty promises. My laptop was ****** and I informed them off which they requested the affidavit from the police station this was on the 04/10/2015. On the 23/11/2015 I was informed that my claim was approved and I paid the excess same day , to date I haven't heard anything from fonechoice. <br>
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Fonechoice's replyOfficial
21 Nov 2015, 13:01Hello Oyama80,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We acknowledge your frustration regarding this matter and we are committed to resolving your query which is currently under investigation.
Your feedback is important to our company as it allows us to improve our
customer service and to provide our customers with the best service possible.
Should you have any further queries please feel free to contact us directly on *** or alternatively you can email us on ***.
Regards,
Fonechoice Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We acknowledge your frustration regarding this matter and we are committed to resolving your query which is currently under investigation.
Your feedback is important to our company as it allows us to improve our
customer service and to provide our customers with the best service possible.
Should you have any further queries please feel free to contact us directly on *** or alternatively you can email us on ***.
Regards,
Fonechoice Customer Support Team
Best regards,
Fonechoice's reply21 Nov 2015, 13:01
Official
Hello Oyama80,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We acknowledge your frustration regarding this matter and we are committed to resolving your query which is currently under investigation.
Your feedback is important to our company as it allows us to improve our
customer service and to provide our customers with the best service possible.
Should you have any further queries please feel free to contact us directly on *** or alternatively you can email us on ***.
Regards,
Fonechoice Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We acknowledge your frustration regarding this matter and we are committed to resolving your query which is currently under investigation.
Your feedback is important to our company as it allows us to improve our
customer service and to provide our customers with the best service possible.
Should you have any further queries please feel free to contact us directly on *** or alternatively you can email us on ***.
Regards,
Fonechoice Customer Support Team
Best regards,