Cracked Screen

A tablet was returned to Fonechoice for a cracked screen. Every time I fone they say a claim will be processed on my behalf to the insurance and there is a back log. After emails of complaints and numerous phone calls with different feedback, I still don't have the device or indication of when I'll get it back. When I phone, my calls get cut or im put on hold. When I send emails no response. All I want to know is how long do I still have to wait? I'm paying for something I don't have! Why does it take so long and why do the call centre agents contradict themselves with the feedback? The worst of all is this is the second tablet I've returned this year. No one gets back to you unless I fone or email and get told the same things . And the manager is never available. i will not order anything else from Fonechoice as the after service is really bad! The tablets were Christmas gift for my children. I WANT PROPER ANSWERS. How is it my problem that there is a back log like really.<br> <br>