Contract phone

Hi there<br> <br> I am very much disappointed about the service I have received from them. I have send the contract phone I purchased from them on the 5th January 2015 and up until today 25th February I do not have any joy with them regarding repair. I am told every week I phone that the phone is still with suppliers and I will be phoned as soon as it is ready. I am not happy at all on the 24th I have asked the consultant to cancel my contract as I cannot pay for a phone that I don't use any longer. She promised to send me a cancellation letter up until today 25th Feb. I called again today and spoke to a different lady who mentioned that the phone must first be repaired before they can send me the cancellation letter.<br> <br> My question was how long will this take and she said no idea but the letter can only be supp**** when the phone is fixed. How good is that as I am sitting without a phone and they are just taking money from my account.<br> <br> This is not on I want to cancel this contract with immediate effect.<br> <br> Please help<br> <br> Mrs E N Xube<br> Contract number ***<br> <br>