CONSULTANT GAVE WRONG WAYBILL NUMBER

I am disgusted with fonechoice. I called yester and was told that my tablet was despatched after being in for repairs for 7 months. Today I called again and the consultant Zaklula gave me a waybill number, (fone***), I called RTT and gave them the waybill number. Shocked to me the lady informed me that the packaged was delivered on 8 June 2015. Fonechoice is disgusting and irritating does not care about their customers and lying to me about the delivery and waybill number. I called them back and the consultant informed \we are still waiting for the R100 excess fee\", and just dropped the phone in my ear. What is happening there. Is there any other way, can someone please help me to take further steps with fonechoice, as I have been paying for a phone for 7 months which is still with them and no-one can update me. Even to my emails they do not respond, and their team leader Chesne, does not get back to me. He is either busy on a call or out on luch. So please what is happening, every month they deduct the instalment from my bank account but does not give me any service or feedback. Now I am on the fone again with them (Fisher) still waiting on the line. Disgusting"