Complaint

<p>I am Nandipha Eunice Gqosha, On the 12 May 2017 I bought a Huawei Y511 Handset on account. We are agreed that the phone will be delivered within working days. You did as our agreed on 24 May 2017 the phone was delivered. But when I put the phone on the charger find that it was not charging. I took it back to Home choice(Wynberg) on the 26 May 2017. The person who assessed the phone was Tashqureeq, he told me that the phone is OBF and I will get the within two weeks. But it came to my shock when I went back the yesterday(08/06/2017) and I was told that the phone was just sent to the technician, and the person talking to me said I must wait again for approximately 3-4 weeks for the phone to come back.</p> <p>I just want the phone back as soon as possible and remember it was not my fault that the phone was not charging/working. And my other concend is that on 30 June 2017 is around the corner for the debit, how can I pay for something which is not on my hands where as we agreed that you deliver the phone and you debit.</p> <p>If you don't take this metter serious as you did before I will have no option but to take it further</p> <p> </p>