CLAIM

I lost my phone last year July and submitted all the document required when claiming , I was told that my claim was approved but I never recieved anything from them, I have been calling everyday since last but i always get the same response(" We will get back to you") ....When i called last week they told me they were out of stock and were expected to recieve stock on the 20/02/2021 but when i called today ,the agent i was talking to did not know anything about that, I am very frustrated because i do not have a phone since last year and i have never missed a payment on my account despite the negative services and lack of communication i have been recieving from FoneChoice/HomeChoice... It has been 8 months since i submitted my claim....