CLAIM

I have lost my laptop due to ******* and it was insured, I have a case number, an affidavit. I have tried to lodge a case or to put a claim with Fonechoice but reluctant to assist me with that, I have call them many times but they seem not interested in helping me. Every time I called they are requesting an affidavit and a case number to send these documents on a wrong email addresses refusing to give fax numbers. Now I need help!!!!!!!!. phone calls are not helping me with this challenge