DG
Dawn G

1 reviews | Active since Dec 2017

01 Dec 2017, 13:37

Charged for items I don't have

I received a phone call 7 months ago offering me a laptop and printer. I agree to what the sales person said. Received the items and it wasn't what was told to me over the phone Totally false advertising from them. I contacted Fonechoice the same day and told them about it. 4 days later a courier came to fetch it. I canceled it totally. Now I am Appling for a loan and it is showing on my credit record and ITC. Fonechoice it you don't rectify this asap I will have you up in court. This is ***** really. Clear my name immediateley. I am not even going to say please as I am disgusted in your services. You have given me a bad credit record. This is pathetic. Contact me Dawn Groom ********** 612 and sort out this mess you have created

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Replies (1)
Fonechoice
Fonechoice's reply01 Dec 2017, 13:55
Official

ear Sir/Madam


Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.

Kind Regards

Customer Support Team

Best regards,