Broken Products but still paying

I took a contract for Spectra Smartphone, Luna and Neo 7 Tablet with insurance at Fonechoice. All products are broken their screens are cracked and the Luna Tablet charging block is not functioning. I called Fonechoice to claim a claim in September 2015 and they promised to collect the products for repairs since then i have been calling them every week if not every two days a week. Whenever i called im told a different story that ill have to re lodge my claim and that irritates me a lot. <br> <br> Last week i called them and requested the Ref No which was EF*** and ask for the courier name and number whom they are supposed to collect the products. I called the RTT courier company last week Thursday and gave them the Ref No i received from Fonechoice and they promised to collect the staff on Friday last week the latest which they never did. This morning I called them to inquire why they didnt come to collect the staff and they respond i got was that they cannot collect because the claim was cancelled on the system. I then called Fonechoice and I was told to lodge another claim. I'm sick and tired of this game. <br> <br> I have decided to cancel the debit until they fix my products.<br> <br> Mr Samuel<br>