Bad Service ( I am being debited for a gadget that i don't have)

Good Day

I am very disappointed with the service i have received from fone-choice,after i have been a loyal customer with home choice and fone-choice.

I ordered a tablet with fone-choice that was delivered to me by Matthew on the 17 Feb 2015,invoice ********** 5,Ref ********** 001 which froze within 2 days of arrival.I then called in so I can return it,and it was picked up from my house within a day or 2.

on the 24th of February 2016 I called in and spoke to Keisha to follow up and she said " You device was received unfortunatelyIi do not have any information about the device,but once the insurance has feedback they will directly contact you.

I then waited on them and made sure I call in to follow up every week and still didn't get feedback.It has been months and i have been debited from my account every month paying for a gadget that was not in my possession.

I have been sent back and forth by your company and feel it is totally unfair to me that on the fifth month,i still had to be the one to follow up on this matter only to be told by Fischer that my gadget had a crack I didn't even know about.

I spoke to Keisha,Mbali,Michelle and lastly with Fischer and no one amongst them in the past months had told me that my phone had a crack I didn't even know about.

I am very disappointed and disgusted by the service i have received and would like you to attend to this matter as soon as possible because i will not keep on paying for something i don't have and again i refuse to pay the penalty for damages Fischer had recently told me about.

I believe it will not take a specialist to examine a new tablet 5 months that was used only for two days.The law says "if you were in possession of a gadget and it freezes before 7 days of possession then it should be replaced not fixed". I would appreciate it if we could escalate this matter as am about to report it on hello Peter .I have been failed and inconvenienced by Fone-Choice and i cant take it anymore because till this day i haven't received any assistance nor my tablet. so i would appreciate it if they would give back all my cash they took for 6 months and i a better service elsewhere.

I am talking about a debit order they processed this weekend knowing they didn't render their service to me and it has been a while i have been threatening to cancel the debit order of which i haven't and today i am finally cancelling the debit order.

Please help me Hello Peter as i am sick and tired of the treatment i am getting from them when i call and email.

The matter is still not resolved and i am seating with a tablet that is not working but they still debiting my account.

Dear Hello Peter, I urgently and seriously need your intervention on this matter. Fone choice is seriously and ridiculously being a bully towards me. I still haven't received feedback from them and certainly did not make any means to contact me regarding the above matter. I seriously feel it is unfair for them to bully and terrorize my privacy and my hard earned money like this. After the above issue they still not willing to sort this issue out and keep demanding interest for the 3 months I reversed money after they failed to deliver my gadget even after 5 months of full monthly payment. I seriously and urgently need your intervention. Regards, Dimakatso

They keep posting they tried calling me but they never call. I keep calling them to follow up and they keep sending me in circles. My monthly instalment is R182.08 and I reversed for 3 months. My contract was supposed to end on the 25 February 2018 but because of the3 months reversal made which amounts to a total of R546.24, which I sincerely agreed for them to debit March 2018, April 2018 and May 2018 to make up for the reversal that they inconvenienced me.My problem is that they now charging double interest (double the amount they actually supposed to incurred). Hello, Peter, I plead with you, companies like Fin choice should be shut down because they abuse and bully consumer rights.

This is nonsense and you guys never bothered to contact me and you still debiting my account. The tablet was never picked up and it is still not working. You guys have debited your full amount and still want to charge interest. Really I'm locking you from my account, you would rather sue me. Hello, Peter please I need your serious intervention in this matter. Please Please I beg you.