Bad service ever

Bad service ever. Since I have reported the damaged fridge that was delivered to me on the 19 February 2021 I have not get any resolution as I was promised to get discount. However after hello peter intervention somebody called telling me that they will give me a R300 discount shopping voucher for my next purchase and a compassion of a blanket of which we didn't come to an agreement. When I bought a fridge from them I was expecting a new unit not a damage unit they delivered. I them call them again today on the 03/03/2021 as they always promise to call back and never call. I was told that there team leader is on a meeting . I'm still waiting and nothing seems to happen.it is going for full 2 weeks still trying to resolve this issue