bad service ever

When fonechoice phoned me to buy the tablet,I did not know they have bad service.I bought the tablet on credit and I reaceived it,I was not able to make calls as people cannot hear me.then later the phone starts rejecting sims,I then phoned them,they collected the phone on 09 June 2015.Ever since I am told of the backlog they having and I have to pay every month for the phone they took and no one is even trying to call me to explain what's going on.I phoned the twice in August and I got an sms saying my issue has been resolved.I phoned again today and they told me they are still waiting for an aproval from the insurance.<br> I find these pathetic ,how can they take so many months to fix a mear phone that I am paying every month.I wish people can see this and not be trigged by fonechoice.