Bad Service -Dispatch error

<p>Last week Tuesday (1 Nov) i received a laptop which I had ordered. The Laptop was suppose to come with a storage package as well. When I opened it, I called in immediately to advise that Fonechoice consultant that they did not send my accessories. The consultant told me that they would investigate and check with the courier what was the weight of the package because my accessories had been dispatch and get back to me. After the call I open the invoice and realise they dispatched another customer's laptop and he did not order the asseccories. With that I email them the invoice.</p> <p>On the Friday (4 Nov) nobody had contacted me with regards to the missing accessories/ wrong package. When I attempted to call in as I was giving my ID number the agent cut the call. This is pathetic that customer care agents drop calls on their customers!</p> <p>So i call back and started my call with "Please dont cut the call". The agent on the second call, went to query and said "This is a difficult one and that they are still investigating and would get back to me in the new week"</p> <p>Yesterday Wednesday (9 Nov) nobody had contacted me so once again I attempted to contact them. When I called in and I was giving my ID number the agents cut the call. This happen twice... absolutely ridiculars service!</p> <p>So once again i call back and started my call with "Please dont cut the call". The agent on the third call sounded like she was irrated with me for the query and was persistant on a collection of the laptop but could not advise me if they had located my laptop or accessories. When I refused she said she would have to escalate this to her manager...so I told her to do so.</p> <p>Today Thursday (11 Nov) NOTHING ...NOT A CALL, SMS, not even an apology for dispatching the incorrect parcle to my address.</p> <p> </p> <p>I am so agree that I want to take the legal route, please assist.</p>