Bad service, Bad attitude from agents, Dishonest

<p>I bought a cellphone through FoneChoice which i then sent for repairs 4 months ago, until this day i have not received my phone. I have tried doing follow ups but the feedback i receive is always different as per agents. They mention the calls are recorded but when i request to check who the previous agent was they will always claim they cannot view anything. I spoke to a Diaan on the 14 June 2017 08:38 requesting to escalate the matter to a line manager which he refused to assist. </p> <p> </p> <p>I dont even want to mention their attitude when speaking to you, you would believe you are inline for a grant application. The majority do not have any manners and they are always ona rush and clearly do not respect their customers. Thanks to Nicole who was very professional and did what the rest of the agents did not even attempt to do. She was very kind and respectful and understood my frustrations, in fact she managed to calm me down. I'm an HR Business Partner by profession and Nicole is definitely one i can employ from FoneChoice. I do not think i will ever use FoneChoice's service again.</p>