Bad service
My mother has been trying to get proof of purchase from gone choice for insurance since December 23rd and they keep saying they have sent the document when nothing has been received on her side she has been calling since then and has still found no joy .her insurance claim is about to be cancelled as she is still unable to produce the proof to insurance and the only thing the consultants do is say they will re request and we must wait.when you ask to speak to a manager or supervisor your told you cannot as it’s not part of the process
Helpful (0)
Replies (1)0
Replies (1)
Fonechoice's replyOfficial
19 Jan 2022, 10:18Hi Nomthandazo.
To ensure the confidentiality of our customers’ personal information, no staff member is allowed to share any account information with a third party.
All information is only to be provided to the account holder/customer.
Please ask the customer concerned to make contact with HomeChoice directly on ***to receive the information they require.
Kind Regards.
To ensure the confidentiality of our customers’ personal information, no staff member is allowed to share any account information with a third party.
All information is only to be provided to the account holder/customer.
Please ask the customer concerned to make contact with HomeChoice directly on ***to receive the information they require.
Kind Regards.
Fonechoice's reply19 Jan 2022, 10:18
Official
Hi Nomthandazo.
To ensure the confidentiality of our customers’ personal information, no staff member is allowed to share any account information with a third party.
All information is only to be provided to the account holder/customer.
Please ask the customer concerned to make contact with HomeChoice directly on ***to receive the information they require.
Kind Regards.
To ensure the confidentiality of our customers’ personal information, no staff member is allowed to share any account information with a third party.
All information is only to be provided to the account holder/customer.
Please ask the customer concerned to make contact with HomeChoice directly on ***to receive the information they require.
Kind Regards.