sS
sandy S

1 reviews | Active since Mar 2015

09 Mar 2015, 15:36

BAD SERVICE

Good Day <br> <br> On 18th feb 2014 my device was collected for repairs. Since then i have not not heard anything with regards to the progress. Prior to this happening, i had to wait for 2months for any of the consultants to respond to my request and that is just unacceptable. The service i have been getting from fonechoice is ridiculous and to top it all when you phone their call centre agents give you bad attitude. That is not how a customer has be treated. I have been a very good customers for years so you can imagine my disappointment.<br> <br> Furthermore to the above i was informed today after having to contact them that they just not sure when i will be getting my device back. Everything is paid up now im treated like this..... It makes me sick to my stomach. <br> <br> Kindly assist in resolving this.<br> <br> Thanking you in advance.<br> <br> Regards<br> Sandy Sibanyoni

0
Replies (1)
Fonechoice
Fonechoice's reply16 Mar 2015, 09:52
Official
Hello F***,

Thank you for highlighting your concern in this forum, please accept our sincere apologies for any inconvenience caused. A consultant has contacted you to assist you with your query.

Please feel free to contact us directly should you have any further queries on *** or ***.

Regards,
Fonechoice Customer Support Team

Best regards,