KM
Kgaogelo M
1 reviews | Active since Dec 2014
01 Mar 2016, 08:00
BAD SERVICE
I SENT MY IN MY PHONE FOR REPAIRS IN NOVEMBER LAST YEAR AND THEY SAID IT WILL BE READY IN JANUARY. I CALLED THEM JAN AND THEY SAID ITS FIXED AND READY FOR DELIVERY THEY JUST WAITING FOR DISPATCH TO RELEASE IT. I SPOKE TO 4 CONSULTANT ALREADY AND THEY BEEN TELLING ME THE SAME THING AND ITS MARCH NOW. <br> AM NOT HAPPY WITH THEIR SERVICE AND ITS NOT THE 1ST TIME I HAD TO COMPALIN ABOUT THEM, THEY ARE USELESS WHEN ITS COMES TO SERVICE DELIVERY AND CUSTOMER CARE. ALL THEY CARE ABOUT IS MAKING A SALE AND AFTERWARDS YOU ARE USELESS TO THEM.
Helpful (0)
Replies (1)0
Replies (1)
Fonechoice's replyOfficial
01 Mar 2016, 11:33Hello lethabisky,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Please feel free to contact us directly should you have any further queries on *** or ***.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Please feel free to contact us directly should you have any further queries on *** or ***.
Kind Regards
Customer Support Team
Best regards,
Fonechoice's reply01 Mar 2016, 11:33
Official
Hello lethabisky,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Please feel free to contact us directly should you have any further queries on *** or ***.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Please feel free to contact us directly should you have any further queries on *** or ***.
Kind Regards
Customer Support Team
Best regards,