bad service

i bought laptop and tab last year on november 2014, i returned those thing back due to they told me the tablet is telephonic only to find out is not they were just making sales, two weeks later i did the follow up to check if they cancelled those orders on my name, the consultant told me that everything has been cancelled. so my surprise now when i check on my bank statement i get that fonechoice deduct the money in my account of which i dont owe them anything. then i phone the call center they told me that they only received the tablet but not the laptop but at first the other consultant to me that they received all my orders back how come at first they received everything but when it comes to the payment thats when they tell you they still busy with the investigations. am surprise they too fast on sales but they have a very bad feedback how come they dont have a follow up department. on the 2nd march i spoke to one of the consultants he promised that i will receive my money in 24hrs. today 4th march i spoke to letasha she told me that they never lay a query on that matter. i urgently need my money.