BAD SERVICE

Good Morning,<br> <br> Fonechoice responded to my 1st report and said they will collect the phone and they even sent me an email saying they will collect it on the 30th of November 2015.<br> <br> Today is the 2nd of January 2016, still they have not collected the phone & still they are debiting my account. Last week I went & reversed the last 2 payments they debited from my account, next day I received calls telling me that my account is now overdue of which I acknowledged and I told them I will keep reversing the payments until they come and collect the phone to repair it. They claim not to get hold of me when they want to send a courier but the moment they don't get a payment they are able to get hold of me, this is very strange.<br> <br> I spoke to the agent who phoned me about the account being overdue that I will not be making any payment until I have a working phone, he said but they will be adding interest on my account and they register my name with the credit bureau which is extremely unfair because they are the once that pushed me into not paying this account as I feel why should I be paying for something that is not working, what happens when I finish paying for this dead phone?