BAD SERVICE

i sended my phone in for repairs on 30 December 2014 and they sended it back in January whereby the phone was not repaired i called them and they arranged for it to be collected again they did so after 3 weeks they sended an sms saying the phone is not repairable they going to send a claIm to the insurance after a week they sended an sms saying the phone is being repaired and i should pay an amount of R100.03 for access fee and i called them asking what do they mean the phone is repaired but first they sended an sms that the phone is not repairable and why should i pay access fee cause i only had the phone for 6 months and i'm paying insurance they could'nt give me an answer on my question then they kept on deducting the payments until i stopped cause i told them i'm not going to pay the access fee and the collections department kept on calling for not receiving payments last month i decided ok im going to pay this access fee and sended through the proof of payment like they requested since then nothing from them whereby they said its taking 2 weeks for the phone to be delivered they just keep on calling for payments.