Bad Service

I recently logged a complain about my tablet and phone that is not working and till today I am still waiting for it to be collected. (2months now)<br> <br> I purchased a tablet and phone last year December and after it was delivered I realised that the tablet wasn't working properly, which I reported and that was handled very professionally I must say.<br> The tablet was returned but it was still not fixed.<br> Now the phone is no longer charging so I decided to log a call for both the tablet and phone and up until now I am still waiting for it to be collected after 2 months.<br> <br> The debit order is still going through but I have no phone and no tablet, I have sent emails no one is responding.<br> <br> Different call centre agents keep calling me regarding the unemployment letter that I have sent of which I have no knowledge of, but no one bothers to discuss my query.... just wondering how long do I have to wait.