Bad service

Took out a handset on contract with fonechoice a month and 2 weeks ago. The handset is gave me problems already I called fonechoice about a month ago and I was advised that the handset will be collected but drivers never pitched until I do a follow up. I called them to do a follow up and spoke to a lady by the name of Nokuthula and told me that courier guys said they called me 3 times but never reached me and that was a lie I have called them on my own to come and collect the phone and they took the phone, I called on the 6th and spoke with Unathi she refused to give me her surname I told her that if its in that case I would like to cancel the handset because I cant be paying for a handset that is not even 2 months old but already giving problem she said that I wont be able to cancel it she told me that its my duty to do a follow up after 14 days and also the phone will take almost 3to 4weeks for repairs depanding on the insurance and also they changed the insurance.I am not happy with the way I have been treated, I joined home choice years ago and I never experienced any problems, I have got two contract phones with Mtn and Cell C I have never experience any problems.Screen Broken