Bad Service

To whom it may concern

I'm writing this on behalf of my Wife Mrs Cecilia Phatedi, Customer number PHA06781. She has account with Fonechoice, she bought a phone by the name of Prestigio Muze B3 between October and November 2018. This phone gave her a problem with a battery, when she charge it, it charges for ever and it quickly to get finished. She reported it and they took their own time to send courier to come and fetch it. She skipped about 2 months not paying her monthly instalment and Finally the phone was collected. Finally when collected her screen was damaged, they fixed screen not initial problem they know about it. She can't can't use the phone which she paying monthly instalment and insurance. She threatened that rather not to pay and she's being promised of being blacklisted. How come they can't give her a new phone or another product because she paying insurance? This phone I'm talking about was only delivered on 25 June 2019, its worse than before, she charge it for the whole day and night it doesn't get full. Pls i need help, this phone must go back and she must get a new phone. Mind you she gonna pay for 24 months for something she can't use?