nS
natalie S
1 reviews | Active since Nov 2017
24 Nov 2017, 08:24
BAD SERVICE
Each time I am transferred from either Homechoice or Finchoice to Fonechoice, the call is disconnected. There is only representative in the hole of Fonechoice, named "Fisher" who is actually a reliable agent. All the other nimwits can learn a thing to two from him. Do not talk about the payments team!!!!!
Seriously, If more than one person is complaining about the same issue, you guys need to make an effort to improve your customer service.
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Replies (1)
Fonechoice's replyOfficial
24 Nov 2017, 14:01Dear Sir/Madam
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
Fonechoice's reply24 Nov 2017, 14:01
Official
Dear Sir/Madam
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,